Re: Live chat unavalible?

Boomge · ‎27-02-2023

Hey all,

Having trouble that needs to be dealt with my chatting to one of their real people, but it's always offline?

MI5 · ‎27-02-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Boomge · ‎27-02-2023

Do be aware that twitter is no longer accepting messages for you canned thing there, they finally came online randomly, not sure if they've got timed hours that aren't displayed.

Edit: if you've already messaged them over twitter it may still work for you, but they don't accept DMs from people they don't follow.

MI5 · ‎27-02-2023

They ask you to follow then follow you back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-02-2023

@Boomge Live Chat is, for the most part, generally useless, so count yourself lucky that you weren't able to get through. Using the social media links should get you better results.

I DO NOT WORK FOR O2

Boomge · ‎27-02-2023

Have to disagree, got through eventually on the live chat, no responses through social.

O2

Live chat unavalible?

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