Last bill

[Sanja]

Greeting. I don't understand, just seen in my bank account that I was paid one part of the phone bill with a standing order and now I have just paid the other part. And in the application it says to me that I have to pay again what I have already been charged?!? Can you give me explanation please? I have show you my bank account...

[Bambino]

@Sanja Take a look at this guide to your Refresh contract which should help explain things for you: How does O2 Refresh work?

I will also ask one of the O2 online account advisors to contact you in the morning. @O2Lisa can you please assist?

[O2Lisa]

Morning @Bambino, thanks for the tag.

I'll message you privately @Sanja so I can get this looked at for you