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It looks like something's gone wrong ...

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Lostmind
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on ‎29-03-2023 20:40

on ‎29-03-2023 20:40

Just tried to check my credit on My O2 app and its not asking for a pin but to login. When I try it says its not available to me. When I login in online, it says I don't have any products or services with this account ... I topped-up yesterday. Sometimes the page shows "It looks like something's gone wrong".

 

Apart from it being a pain, my PAYG is due to renew in a couple of days; having only recently setup this new number after some previous problems (see past post), I'm not that happy at the moment. Originally moved over from Vodaphone because they were a nightmare; now O2 seem to be having similar annoyances. 

 

As usual, any info would be a help.

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MI5
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on ‎29-03-2023 21:24

on ‎29-03-2023 21:24

@Lostmind 

If it continues to play up, get O2 to reset your account for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎29-03-2023 20:45

on ‎29-03-2023 20:45

@Lostmind 

Probably needs an account reset.

You'll need to call 4445 or message on the social media channels.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lostmind
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on ‎29-03-2023 21:11

on ‎29-03-2023 21:11

Just tried the app again, still had to login, but this time it allowed me to put my pin in. Seems to be working again. May have been a general glitch? Seems to be be okay now.

Still a little frustrating. Thanks again for the reply/help @MI5 👍

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MI5
Level 94: Supreme
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Registered:

on ‎29-03-2023 21:24

on ‎29-03-2023 21:24

@Lostmind 

If it continues to play up, get O2 to reset your account for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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