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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Device plan coming to end

How do you end your device plan and also stop the airtime tariff

Resolved! checkout in shop

Cant Seam to check out in the shop on the app.The phone just goes to a error page and the website i cant get past my card details.. just does nothing on step 2... just want a smartwatch... failing all points and no help from O2 either.. Any Advice an...

Resolved! Cancel order

Hello I wanted to cancel order for iPhone 14 pro max

Resolved! Customer service

Hi i’ve been with O2 for about 6 weeks. it took 3 weeks to get my number ported over. I am now trying to contact customer service via chat about another issue for days with no luck. what’s the best way to communicate with o2

Resolved! I want to cancel my McAfee on my account

I want to cancel my McAfee on my account but can't find how to do it. Customer service has kept me waiting for an hour and still no help

Resolved! How to get help when I am unable to make calls

How do I access online help. I cannot make outgoing calls.

Resolved! Adding husband's name to our o2 account

Our o2 account covers my sim card and my husband's sim card as I dealt with setting up both phones all those years ago and I have continued. My o2 shows both mobile numbers which works well using my gmail address as that allows us to use the same cal...

SIM not received

Hi, any o2 people available here to help me?I ordered a new SIM on 29th October and it was despatched the following day. I am moving to o2, currently have a giffgaff account.I have still not received my SIM although I have received my bill from o2, w...

Resolved! Third phone number on O2 account

Can I add a third phone number to my O2 account ?

Resolved! Need new SIM. Can't login to order

Hi there, You changed your network a while ago so that you need a new SIM. I only just found out now. I don't use my phone very often as I live overseas (in Germany) but occasionally it is actually very important to receive texts to my UK number to g...

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