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International usage

KL6
Level 1: Joiner
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I’m currently in Germany and have the international usage bolt on active. However I am unable to connect to data roaming.

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MI5
Level 94: Supreme
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@KL6 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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By the way, you do not need any special bolt-on for roaming in Germany on an O2 UK PAYG or Contract phone - it is all included as explained in https://www.o2.co.uk/eu-roaming @KL6 

The tips given above will help get you back on-line now you are in Germany though - enjoy your travels.

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