My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Final Bill?

I used my PAC code and was told I could log into the web version of my O2 to see my final bill, however when I do nothing shows, is there another way I can get access so I know exactly what the amount is or do I need to wait a while longer?

Lcairn25 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Live Chat

Hi does anybody have a link for the live chat? I need to contact o2 but have had bars restricting my ability to call, incorrectly.David

David1905 by Level 1: Joiner
  • 4 replies
  • 0 kudos

£20 big bundle allowance

Hi there. I topped up on 14/09/20 but ran out of data recently . Due to a family emergency we were in hospital for 2 days which the nurses would not sign me into the WiFi. I therefore topped up anorher£20 yesterday in the hopes it would renew my data...

Ricci21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone upgrade

Can I swap the sim card from an iphone 6 to an iphone 11, or are they incompatible?

AW62 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing postal address on pay as you go account

I moved house 6 years ago but as I've been on O2 for so long my old address is still attached to my account. I'm trying to order a new phone for delivery online but won't let me as it is insisting on sending it to my old address and my billing addres...

Nat1310 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My O2

I updated the My O2 app 30 minutes ago and now it won't load. Anyone else having issues?

G4Grandad by Level 3: Thinker
  • 3 replies
  • 0 kudos

Network Busy

For ten days now I have been unable to make or receive calls, all I get is "Network Busy". I've tried all the usual tricks such as swapping SIMs / handsets, switching on and off etc, etc with no luck.My phone is a basic 2g one and, oddly shows 5 bars...

Resolved! Direct debit

I need add direct debit on mine account

New phone set up

Set new upgraded phone up and on how long till it kicks in and old one stops working? Am i paying for both. Im useless

Jj23 by Level 1: Joiner
  • 3 replies
  • 0 kudos