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I would like my refund

IrateIan
Level 1: Joiner
  • 1 Posts
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Registered:

I received the following email from O2, after changing to another provider:

"We would like to send you a refund of £11.93. Please sign in to or register for My O2 here and provide your bank account details." I go to said place via the hyperlink and after logging in four times (all correctly) and O2, verifying my email and sending me three six digit codes (and you wonder why I've left) I arrive at My O2, with no information about my bill, nor any refund. Could you please tell me how I am to provide my bank details to you for the refund, without calling an expensive number, which would eat up the refund whilst I wait?

Thank you

 

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MI5
Level 94: Supreme
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Registered:

@IrateIan 

You can get in touch with Payment Management team on 0800 902 0217 - Free call

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/refunds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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