10-09-2024 22:17
My phone has locked me out.
It's asking for my PUK code.
I'm trying to get my PUK code from My O2. My O2 is trying to get me to verify my identity with a OTP text.
I can't access the text because I am locked out of my phone.
Can a human please help me?
Solved! Go to Solution.
10-09-2024 22:21 - edited 10-09-2024 22:21
10-09-2024 22:21 - edited 10-09-2024 22:21
Here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone
The Automated call line also works for PUK.
Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)
and say or key in your own phone number when prompted.
when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 3 Your PUK will be read to you, so have a pen and paper handy.
10-09-2024 22:21 - edited 10-09-2024 22:21
10-09-2024 22:21 - edited 10-09-2024 22:21
Here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone
The Automated call line also works for PUK.
Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)
and say or key in your own phone number when prompted.
when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 3 Your PUK will be read to you, so have a pen and paper handy.