cancel
Showing results for 
Search instead for 
Did you mean: 

I can't call on my phone

raoufihaniyeh
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello
Respectfully, my phone is not working and I cannot pay

Message 1 of 2
287 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126434 Posts
  • 832 Topics
  • 7558 Solutions
Registered:

@raoufihaniyeh 

Borrow a phone to call O2’s Payment management team. You can reach them by calling 0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

OR

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
284 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 126434 Posts
  • 832 Topics
  • 7558 Solutions
Registered:

@raoufihaniyeh 

Borrow a phone to call O2’s Payment management team. You can reach them by calling 0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

OR

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
285 Views