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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney+

I had disney+ as an add on but now its charging me for it, how can i cancel it please.?Thanks

Resolved! Roaming

Hi, cold you please confirm if beeing abroad (poland) i can call without extra charge to polisy numbers and back to uk? And also same rules for internet data?

Resolved! Sim card

Hi I am contacting yourselves as I need to change my address however the phone number set up with the phone I do not have anymore the SIM card is lost and I cannot change my details without it also I am paying monthly for the SIM card as well as my p...

Resolved! security password

I'm trying to switch my old number to my new contract and to do so I need a security password (not the one I use to log into the website). I can't find such a password in any of my emails or account details. Are they issued automatically? Have I just...

Resolved! New SIM

Hi, i recently changed my monthly SIM -only contract online to get a better rate. I have now received a new SIM card in the post but i am wary of using it in case i lise my current phone number. Can anyone please help me? Do yiu normally get a new SI...

Resolved! My 4G isn’t working

Hello,I am having trouble with my 4g working. My payment was supposed to go through on the 15th of this month, there was an issue which resulted in it not going through, so I payed the remainder of the bill about a week ago. My texts and phone calls ...

Resolved! I lost my sim

I lost my sim

Resolved! Age restrictions

HelloCan you remove age restriction on my plan. I am over 18. Thank you

Resolved! BILL CHARGES

Iagreed in your Doncaster store ,my monthly subscription should be £33.70 with 4 gb ,I have therefore been over charged,please amend.

Resolved! Auto top up

Hi,I am trying to cancel my auto top but I cannot find how to do it in the website? It's says can change or cancel anytime but then there isn't actually an option to do this? Thanks,Michaela

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