How long does My o2 take to update?

[Lehanniebear]

Hello!~ 

Was just wondering how long does the app take to update once a payment has been made? I unfortunately was unable to pay a bill due to being in hospital and had no way to do it due to not having my phone. I made a payment to pay outstanding arrears this evening and bring the account back up to date, the payment was successful however both devices are still saying I am overdue even though I paid the amount off. 

Thank you~ 

[MI5 · Accepted solution]

@Lehanniebear 

Up to 48 hours.

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Lehanniebear]

Thank you! ☺️