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on 11-06-2023 16:51
How do I view more than one number on same account.
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11-06-2023 17:24 - edited 11-06-2023 17:25
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11-06-2023 17:24 - edited 11-06-2023 17:25
Currently you can’t merge accounts.
O2 have suspended that option whilst accounts are being migrated from Virgin onto the new 360 system.
Tou will need to setup a separate MyO2 account for any other numbers.
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11-06-2023 17:24 - edited 11-06-2023 17:25
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11-06-2023 17:24 - edited 11-06-2023 17:25
Currently you can’t merge accounts.
O2 have suspended that option whilst accounts are being migrated from Virgin onto the new 360 system.
Tou will need to setup a separate MyO2 account for any other numbers.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-06-2023 22:30
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on 11-06-2023 22:30
Not happy as I’m now trapped in a sim only contract I no longer need . I think it’s very poor of O2 to not allow more than one sim on same account. It was not a problem for virgin mobile which was actually far better as they had Data rollover
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on 12-06-2023 06:57
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on 12-06-2023 06:57
O2 do allow multiple products on a single account, but it's been disabled while the Virgin and O2 customer base is moved to a new billing system, 360, and will be reinstated at a later date: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424
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on 12-06-2023 08:05
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on 12-06-2023 08:05
As I said, it has been suspended whilst migrations take place. We are assured it will be reinstated later.
If you want to cancel a contract, the guide is here Guide: Cancelling Your Contract
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