How do I cancel an upgrade

[AET]

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

[Cleoriff]

Hi @AET 

How recent was this upgrade? If within the last 28 days you can return it under O2's change of mind policy. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

If longer than that, then you will have to cancel.

Guide: Cancelling Your Contract 

[AET]

Thanks, it was less than 2 weeks ago, but can't find a button to do it. I followed the above and it led me back to my O2 where there is no cancel button? Thanks

[AET]

Hi, I can see that there is a policy for change of mind in upgrade, but can't find where to do it, and they won't let you ring up now. Any clues anyone? Thanks

[Cleoriff]

@AET 

You follow the advice in the first link. The Change Of Mind policy. You have 2 weeks remaining to return it. You need to read the guide in full as it will tell you exactly what needs to be done.

You are NOT cancelling.

[Cleoriff]

@AET 

In the change of mind policy there is a link in blue to the returns section. Please follow all the advice given. It needs reading properly.

It's an easy enough process. If you need to contact O2 to let them know you have changed your mind then all numbers are in this guide.

Guide: Coronavirus Community Help and Support 

[AET]

Hi I don't have a physical product to return, just don't want the upgrade ?

[AET]

Ps it is my own phone, and existing SIM, I had applied for an upgrade to it that's all, no physical product to return

[Cleoriff · Accepted solution]

Oh Ok @AET 

Then you do need to contact O2 and tell them you want to cancel the upgrade.

All the numbers are in this guide.

Guide: Coronavirus Community Help and Support 

[gmarkj]

You would need to call customer services then.
You might not be able to return to your old tariff if that is no longer available.