HELP please

[Jellytot2012]

I was asked to download the app so I could have tickets sent to me for next Thursday, I've had notification that the app is set up and gained access once or twice but not is saying I don't have access and this can take 48hrs, however I downloaded it and have had access over a week ago, can anyone help please.

[madasaf1sh · Accepted solution]

@Jellytot2012 

What app is the AXS or the Priority App... 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Cleoriff]

Sorry @Jellytot2012 

Over the last week there have been problems with the My O2 app. O2 are aware and are working on it. You may need the help of O2 to reset your account.

.Give O2 a call on 202  or 0344 809 0202. Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.