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Free upgrade no longer available.

Jufinda
Level 1: Joiner
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Hi, 

     For a good few months I have seen that upgrading to a 36m contract and new phone has been free.

As of today (that I have first noticed) it's saying i have to pay 254 pounds to refresh my contract or wait until JAN 2021 when it expires.

Was there some sort of promo offer that I wasn't aware of, I though this was something that was there as a result of being close to the end of my contract or paying off enough of it, i never got a email or anything stating this was a promo?

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MI5
Level 94: Supreme
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Registered:

@Jufinda 

It was a time limited offer to customers who originally had their phone from Carphone Warehouse.

If it's gone from your MyO2, you've missed the chance unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151802 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Jufinda 

It was a time limited offer to customers who originally had their phone from Carphone Warehouse.

If it's gone from your MyO2, you've missed the chance unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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