Free unlimited minutes not working

JN13 · ‎01-05-2020

Hello, I have been given free UK unlimited calling minutes until the end of this month. However when I try to make calls they do not go through, so I do not have access to these minutes.

Would you be able to assist with this?

Thanks!

Bambino · ‎01-05-2020

@JN13 From what we've been told the free minutes offer has been extended. Turn your phone off and then back on and then see if you can make calls.

I DO NOT WORK FOR O2

Cleoriff · ‎01-05-2020

Yes extended until the 31st May. O2 info here

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/td-p/1327094

Veritas Numquam Perit

JN13 · ‎01-05-2020

Thanks for getting back to me!

I switched my phone off and on but I still can't make any calls. I had the same issue last month when free minutes were provided

MI5 · ‎01-05-2020

How did you resolve it last month?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JN13 · ‎01-05-2020

I didn't get to resolve it, I wasn't able to reach anyone through calling O2

MI5 · ‎01-05-2020

It should hopefully be easier to get through now @JN13

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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