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First & second bills are both for the same period and charged the same

LaurenO
Level 1: Joiner
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Looking for some help as I am finding it hard to find a customer service phone number.  I contract start date was 4th September and I received the notification that i would be billed 14 days later and that my next bill would be pro rata - absolutely no issues with that.  So my first bill was charged mid September for the full monthly amount.  I have now received another bill being charged on 19th October but the period is for 6th Sept - 5th October, exactly the same period as my last bill.  So essentially I am being charged twice for the same period ? or am I misunderstanding something.

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Bambino
Level 73: Relic 
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@LaurenO Call customer service on 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18411 Posts
  • 883 Topics
  • 2146 Solutions
Registered:

@LaurenO Call customer service on 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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