My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9848 Views
  • 1 replies
  • 1 kudos

Resolved! WiFi calling

How do I set up WiFi calling?I'm turning it on on my phone but tells me I need to contact 02 for this?

Stace-123 by Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! Purchase

I’m trying to buy a new phone you want to verify my account on a phone I have lost so I’m unable yo

Ab7 by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel contact

Hi, just wasn't to close my contract can someone help me??

Tereze by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

iPhone 12 Pro Max - No Service

I have just upgraded my iPhone XR to an iPhone 12 Pro Max, this came with a new SIM card, I have followed the instructions to update the sim by texting 20220. My old SIM then stopped working, my new Sim started working in my iPhone 12 pro Max, after ...

Resolved! Want to cancel my tariff

I want to cancel my tariff as I have decided to go elsewhere I would also like the £10 back that I paid for my sim as I won’t need to use the sim

Em21 by Level 1: Joiner
  • 459 Views
  • 2 replies
  • 0 kudos

Resolved! Changing my tariff

I would like to come off my tariff as I willtravel and I won’t to top up while I’m away as I have to receive a call

Sophz by Level 1: Joiner
  • 405 Views
  • 2 replies
  • 0 kudos

Resolved! Error When Loading o2 app near midnight and after

 Hello, has anyone else been getting this error? It’s getting annoying, is there a fix or is it actually updates? I see it nearly daily

10C512EF-EEAC-4C29-A765-FB410B2274E0.png
Matt19 by Level 1: Joiner
  • 687 Views
  • 1 replies
  • 0 kudos

Resolved! Unsolicited charges - O2 not helping

Hi all Received my bill text today which was much higher than normal. I thought i'd log into my o2 to find out where i had incurred any addittional charges. Tariff was the same. There were no extra charges. At the bottow there is a section called 'Th...

Pajuwood by Level 1: Joiner
  • 17035 Views
  • 17 replies
  • 0 kudos