Family plan

[R-owen]

I've been trying to add a new number to my family plan but I've had a text message back saying my account addresses do not match. I've looked on my account and all the addresses are the same. Can someone help please as I've spoke to customer service on the phone and they said I would get a call back which I haven't

[Cleoriff]

@O2Angela @O2Richard 

Can you help here please?

Edited to correct O2 Gurus!

[R-owen]

Thanks

[O2Angela]

Thanks

We will send private message

[Cleoriff]

Ok. @R-owen please look out for a private message from @O2Angela 

[R-owen]

Thanks I'll send them across noe

[R-owen]

@O2Angela have you looked at my message yet?

[R-owen]

Hi, can I get a reply please

[R-owen]

@Cleoriff @02Angela @02richard can you help me get to the bottom of this please as I'm still having no luck