Extra - Disney+

[name02]

Hello,

I recently renewed my contract, and got offered a free extra of my choice for 3 months.

I picked Disney+, and manged to create an account, and view content there.

However, in MyO2, I can see that I still have this extra "available to redeem".

As a consequence, I cannot manage my subscription.

I would like NOT to renew this extra past the free period of 3 months.

Can you please help?

[Cleoriff]

Hi @name02 

Have you checked this guide?

Guide: Adding and removing O2 Extras  

If that doesn't help then you will need to contact O2.

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[MI5]

@name02 

It won't change to enable you to manage it until after 28 days.