custom-community-header-logo.text

IanKirkland · ‎17-02-2023

O2’s app and it’s website has suddenly failed to show my balance and tariff, showing instead an error message. I can’t top up or anything until the error message goes away. How may I proceed?

MI5 · ‎17-02-2023

@IanKirkland

Alternative top up methods here

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-02-2023

@IanKirkland

Alternative top up methods here

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

custom-community-header-logo.text

Error message for balance status and tariff

Can't access my account

18+ content

Handset upgrade

Puc code

Apply Military Discount