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Contract6 · ‎15-07-2023

Why am I getting charged when my contract has expired? My contract ran out and I was due an upgrade but decided to change providers and get a new phone so cancelled my direct debit, I'm not happy to pay the charges

Bambino · ‎15-07-2023

@Contract6 Contracts don't just stop at the end date. They become one month rolling contracts until you cancel. Cancelling a Direct Debit doesn't cancel your contract. You need to go through the correct process:

Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎15-07-2023

@Contract6 Contracts don't just stop at the end date. They become one month rolling contracts until you cancel. Cancelling a Direct Debit doesn't cancel your contract. You need to go through the correct process:

Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2

Enlli · ‎15-07-2023

As you cancelled you Direct Debit, if you have not closed your account these will appear as missed payments on your credit file

O2 will not contact you. If you carry on everything will be handed to debt recovery and your chance of credit in the future seriously compromised

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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End of contract

Trying to change preferred contact number in My O2

Hi

Leaving O2

£10 Rolling plan and using my phone abroad.

I want to leave