contract details

[milo11]

My bill for mobile No [MOD EDIT: Personal info removed] shows that the contract is for 10MB at £6.99/m however my order No [MOD EDIT: Personal info removed] for this phone number is for 40MB at £8.00/m

There is a discrepancy between the order I placed and the details shown in My O2

[pgn]

How recently was your 40@8.00 started, @milo11? O2's systems update overnight, and it can take a couple of days to see correct values in MyO2, especially if your new contract started on a different date from your earlier one.

Guide: How to find help & contact O2 - use X or FB Messenger links in the link to contact O2 for them to check. Good luck!