Do I have o2 Switch up?

[DWat900]

Do I have o2 Switch up? Looking at possible upgrade options but getting conflicting information. The upgrade page says I have o2 switch up, and yet on the same page says I'd need to pay the full remaining amount of my device plan.. So which is it?

[Cleoriff]

@DWat900 

It depends when you started with Switch Up.

This should explain Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

[madasaf1sh]

@DWat900 

Check myo2 and see if you have the switch up bolton on your account, and the best way to do switchup is in store, its a lot less hassle...

[MI5 · Accepted solution]

@DWat900 

If you enter the IMEI number of your device in the trade in section it will give you a trade in amount and then you can select the switch up option which sets your termination fee to zero.