Disney plus code problem

[ElectricDemon]

Hello,

I've just signed up for the Disney plus extra, but the code is reportedly already in use.

Any ideas?

Thank you

Chris

[MI5]

@ElectricDemon 

Follow the link from your email to sign up on the Disney website. 

[ElectricDemon]

Hi, I had a Disney plus account to begin with, I cancelled the existing monthly payment and tried my O2 code. Following the link tells me the code has been redeemed already.

If u log into Disney plus it tells me I ha

[ElectricDemon]

Sorry, I left the last bit of the message after I had edited prior to sending, ignore that part.

[MI5]

@ElectricDemon 

O2 will email you with a direct link to sign up on the Disney website.

You can use that link to sign up.

When I did mine from MyO2 it told me the code had alre6been used also but the direct link worked ok.

[jonsie]

sign into Disney with your o2 details, email.

you should see this

[ElectricDemon]

Hi,

I get this:

The code gives me this:

DIsneyplus referred me back to O2, O2 referred me to the community forum for assistance.

[ElectricDemon]

Hello again,

My Disney plus has expired now and I cannot re-use my code from O2 to carry it on, besides paying o2 for the extra.

O2 customer services won't help me as they only deal with urgent enquiries right now and I'm only left with contact/support via the community forum.

Any ideas?

[jonsie]

Is the offer no longer there in My O2 Extras @ElectricDemon 

The offer has to be taken up in the first 28 days

[ElectricDemon]

It says it's there, and activated but my Disney plus account shows the above