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Disney + not subscribed

JonathanG
Level 1: Joiner
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on ‎07-07-2020 20:58

on ‎07-07-2020 20:58

I added the six months of free Disney + when I started my new contract a couple of months ago.
As recently as last week I was using it. Now when I use the app on my TV or phone is says I’m not subscribed and need to renew.

Any support on their site says to take this up with O2 but I have no idea how to proceed. I can’t even access the account page on D+ my only options are log out and renew.
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MI5
Level 94: Supreme
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on ‎07-07-2020 21:03

on ‎07-07-2020 21:03

@JonathanG 

Contact numbers for O2 here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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