on 09-02-2021 13:48
Hi I was recently with o2 but through Carphone warehouse and had recieved the free disney+ app for 6 months. I have renewed my contract directly now with o2 and they said I am entitled to this again through them now. My one with carphone warehouse expires now in march and I can access the new one now with 02. Although will I have to cancel the current one or should it just run onto the new one since its the under the same number/ name etc???? just dont want to either cancel early or get charged for not cancelling!
on 09-02-2021 14:08
The best you can do is wait until the end of the 28 day selection period to choose your extra and then wait a further 28 days to the end of the activation period.
If the first one hasn't expired by then, you will need to activate the new one with a different email address. If the first one has ended, you can use the same email address.
Guide: Adding and removing O2 Extras