Solved: Disable Aura

csnazell · ‎09-01-2020

The My 02 app has updated and I'm now getting notifications from Aura, O2's completely unnecessary digital assistant.

How do I disable Aura or at least turn off it's notifications? I'm using a Samsung S9 with Android 9.

MI5 · ‎09-01-2020

Settings . Apps . MyO2 and turn notifications off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎09-01-2020

@csnazell

Settings . Apps . MyO2 and turn notifications off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

csnazell · ‎09-01-2020

Thanks for the response but that's essentially a tacit "No".

Android notifications have had a channel mechanism for a while now and Aura should be on its own channel so it can be turned off and leave the rest of the app functional.

MI5 · ‎09-01-2020

Sorry, I didn't design the app !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

csnazell · ‎09-01-2020

Absolutely!

Just a bit of frustration on my part at whomever O2 outsourced this to not doing an adequate job.

Thanks.

jonsie · ‎09-01-2020

What version have you updated to?

Do you have the options in the settings to uninstall updates?

I have the latest version and I've not received any notifications from Aura at all although I've had a text survey this morning asking my experience of my recent use of My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎13-01-2020

Thanks for the feedback on Aura notifications @csnazell. I can speak to the Aura team to see if there is anyway to disable these notifications.

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pgn · ‎12-06-2020

@Martin-O2 wrote:
Thanks for the feedback on Aura notifications @csnazell. I can speak to the Aura team to see if there is anyway to disable these notifications.

Did you get an answer, @Martin-O2?

Links to O2 Social Media Team here

Notbothered · ‎15-06-2020

I get an email with bill details then text saying your bill is ready then about an hour later Aura pops up and says it all again what is the point in Aura how many lines of communication do you need? On a side note your billing email is the best of its kind heres your bill total thats it great. By comparison Bt send a billing email it takes 2 logins and nine keyboard presses to get to see what your bill total is that month energy company similarly over fussy. Dont go the same way o2.

Notbothered · ‎15-06-2020

Also i still cant work out how to turn it off without turning all notifications off which i about to do until there is a way to just remove 'Aura' messages.
Anyone able to enlighten me?

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