Device

[Fatz]

My upgrade wasn’t updated on the my o2 app, I missed my device delivery by dpd twice so the handset was returned back to o2, I spoke to customer services they said that my account will be updated in 24hoirs and I’m able to reapply for a new upgrade... that’s not been done yet.

[Fatz]

I wanted to know why o2 hasn’t updated this for me yet

[MI5]

@Fatz 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.