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Device payment issue

wwg
Level 1: Joiner
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on ‎06-09-2023 11:53

on ‎06-09-2023 11:53

FYI when you want to make a device payment through the app OR browser, the payment returns to the contract payment page not the device. This is a bug on your systems that’s needs solving.

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MI5
Level 94: Supreme
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on ‎06-09-2023 12:05

on ‎06-09-2023 12:05

@wwg 

Additional device payments can only be made by calling O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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