Data balance not updating

[Anonymous]

Hiya I'm on a pay and go account and when I check my tariff balances in my O2 my data balance doesn't change? I use my data quite regularly and sometimes for hours (my home wifi can be quite temperemental) but my data balance has stayed at the same amount of MB for weeks. I've tried checking on different days and at different times, I've tried checking my O2 on the website and the app, I've tried refreshing the pages, I've tried calling 4444 for my balance, but they all say the same MB balance no matter how much I use my mobile data. Anyone else having this issue or know how to fix it?

[MI5]

@Anonymous 

As it's working in your favour I wouldn't worry about it.

You may find it resets on your next anniversary date though as thet is usually the case.

[Anonymous]

I would love to just not worry about it but I'm concerned that my data is actually going down and it's not telling me and one day, poof, no more data!

[MI5]

@Anonymous 

You'd need to call O2 on 4445.

[jonsie]

Do you have data rollover @Anonymous 

If so, that would be used first so your allowance would stay the same until the roll over is used