Solved: Data Usage in 02 App

Kate131 · ‎25-09-2020

Why has the data usage information disappeared from the 02 App?
How in wotsits name are you supposed to know what you're using when the app just shows talk/messages and doesn't mention data at all?
Before the usual questions telling me it's my fault for something I've done, I'm in the UK and phone has never left the UK.

MI5 · ‎25-09-2020

@Kate131

First thing to try is to delete the app and reinstall it.

If that fails, try checking online http://www.o2.co.uk/myo2

Finally, a call to customer service to reset your MyO2 may be required Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-09-2020

@Kate131

First thing to try is to delete the app and reinstall it.

If that fails, try checking online http://www.o2.co.uk/myo2

Finally, a call to customer service to reset your MyO2 may be required Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎25-09-2020

It normally disappears as the o2 system updates overnight.
If you check now it will most likely be showing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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