Customer service

[Cam41]

I'm the account holder and bill payer once happily with Virgin mobile. I had two SIM deals plus an iPhone for my daughter.  I ended my sim deal for a far better one with another provider. I can't access MY account without O2 sending verification codes to my daughters number. After a lengthy discussion I asked that they send the verification code by email. This was agreed. I try to log in and nope, codes will be sent to my daughter who is often out and unavailable 

[Cam41]

When I was with Virgin I had 3 SIM deals at one time and could log in and apply spend caps and do the admin as the account holder, now since O2 took over, I can't even access my account

[MI5]

@Cam41 

You can add an alternative contact number in your MyO2 then choose that to send codes too.

[Cam41]

They won't send code to non O2 number 

[Cam41]

I tried to reply but they asked me to sign into myO2 which of course I can't 😅 

[MI5]

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@Cam41 wrote:

They won't send code to non O2 number 

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Yes they will.

I have my Vodafone number as a backup on mine.

[Cam41]

If they would I wouldn't be here

[Cam41]

I'm trying to reply to a member and it's asking me to sign into my account, which I can't,  but I can reply to myself??

[Cam41]

I'll try to reply...

[Cam41]

Ah, now it's posting my replies! I was told by online chat that they won't send code to non O2 number so I asked for code to go to my email, they agreed. Now I'm in a loop