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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bill still saying unpaid

My phone has been cut off saying I having paid my device plan. But I paid this 48hours ago and it has not been updated.

Resolved! How to Cancel

I had to move abroad months ago in an emergency but have been stuck paying the bill for months. You guys don’t have an email service and I can’t call you because it disconnects. How am I supposed to cancel and why did it continue taking monthly payme...

Resolved! New sim and number but keeping the other numbers I have

Hi there I have two sims with you and want to add another on the cheapest deal you do so I want to add a new phone number and use my original phone number as a business one so when I'm on holiday I dont get bombarded with calls and texts for work whe...

Email order

I have had an email thanking me for my order but I have not made an order

Resolved! Moving abroad

I am moving abroad but I want to keep my o2 number. How can I do it? Is there an international SIM?

Resolved! Incorrect Mobile Phone Charge

Spoke with Lyndsey at 02 on 11.08.23 between 11.05 and 11.25 ref £135.17 charge on my phone for a telephone call I did not make. Lyndsey at 02 spoke with her manager and confirmed the amount would be removed immediately. I have rechecked my account a...

Thank you 3 month offer - Disney plus

I got this textHere's a thank you for being with us - enjoy 3 months of Disney+, on us. It's the perfect time to stream new originals, blockbuster movie releases and timeless classics. Just text DISNEY3 to 21500. £7.99 a month after 3 months. Cancel ...

Resolved! Virgin Big Kahuna free sim

I have 3 phones from Virgin one of which is a Virgin Big Kahuna totaly free SIM with everything unlimited. I already have a My O2 account with another phone which is a O2 phone. Where do I see the Virgin Phones on my exixting My O2? My Virgin Mobile ...

Resolved! NOT REGISTERED ON NETWORK

For the last 3 days I can't make or receive calls. I get an error message 'not reistered on network'. Can you fix this?

My O2 not allowing me access

I can't get into my O2 to check my data usage. I just get a message that oops something went wrong etc.

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