Contract with 02

[Farrows]

Since my contract was moved from Virgin to 02, I have not had any data access. The switching information informed me that I would have an equivalent contract. Please could you look into this?

Kind regards

Tina 

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[Cleoriff]

@Farrows 

this is a customer to customer forum.

You need to speak to O2

 you need someone to access your account which can't be done from the forum.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

[Enlli]

Check the APN settings are for O2 and not Virgin

Probably easier to do a network reset.

[gmarkj]

You may also require a new sim @Farrows