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Confusion over cancellation fee, unable to log into my02

abois
Level 1: Joiner
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on ‎14-09-2024 11:54

on ‎14-09-2024 11:54

I was notified my contract ends 19/09/24, after trying to get my PAC code, I was informed it would incur a £5 early cancellation fee and didnt expire until 13/10/24... Which one is correct?

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MI5
Level 94: Supreme
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on ‎14-09-2024 12:04

on ‎14-09-2024 12:04

@abois 

I guess it's saying your pac will expire 13/10 not your contract.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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