Solved: Changing device name on my o2 app and account

Anonymous · ‎26-02-2018

My device is showing as a Samsung S5310. I am using an Apple iPhone 7. How can I update this?
Many thanks

MI5 · ‎26-02-2018

You can’t as it is supposed to update automatically but if it’s not, give customer service a call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-02-2018

You can’t as it is supposed to update automatically but if it’s not, give customer service a call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎08-03-2018

Hello @Anonymous just wanted to check as it's been a few days now, did you manage to get the device name updated in the end?

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