Re: Change of address

CB2020 · ‎09-07-2020

I've been trying to update my address with o2 for a month. Every time I login to My O2 it keeps wanting me to log back in when I select 'bills' and try to follow the steps the 'help' page suggests for changing my address. literally going round in circles.

Any ideas?

MI5 · ‎09-07-2020

@CB2020

You can call O2.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Tracey · ‎09-07-2020

Another option is to pop into store with your phone and a proof of your new address so the advisor can access your account and change the address for you

LukasB · ‎10-07-2020

Hey @CB2020 has this been sorted for you? Or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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