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1 ACCEPTED SOLUTION
Accepted Solutions
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@7iri You need to speak to customer service. Best time to try is 8 am. Numbers are here: Guide: Coronavirus Community Help and Support
O2 will not consider your call as being important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Alternatively, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
- 23987 Posts
- 1045 Topics
- 3773 Solutions
@7iri You need to speak to customer service. Best time to try is 8 am. Numbers are here: Guide: Coronavirus Community Help and Support
O2 will not consider your call as being important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Alternatively, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
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Hey @7iri hope this helped you and you got it all sorted now.
