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Cannot use phone, can't authenticate

julia23
Level 1: Joiner
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My phone display has broken, and I cannot recieve texts directly to my number on any other device. I am trying to log in to my O2 to switch my Esim to an old phone, but it won't let me in without verifying my number, which I am not able to do. I also can't call the support line, and do not have access to another phone. Is there any way I can speak to a person online in order to be able to get in to my account? 

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MI5
Level 94: Supreme
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@julia23 

You can't just move your esim to another phone as you'll need a new esim code.

Best and quickest way is to go in store with photo ID to do it.

Might also be wise to swap to a plastic sim for now whilst swapping phones around.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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