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Cannot access MyO2 on laptop or sign in to app

StooC
Level 1: Joiner
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Registered:

on ‎04-02-2021 20:51

on ‎04-02-2021 20:51

Hi,

 

I am currently having trouble logging into my MyO2, I cant login to view my account on my laptop, tried different browsers, tried firewall and antivirus settings, tried restarting my router.

 

I also cant login to the MyO2 app on my iphone.

 

I can however login to MyO2 using IPVanish connected to a glasgow server, this is how I am able to message just now. I have tried customer support and they couldnt help.

 

Is O2 blocking my Virgin IP? if so can it be unblocked? I cant think of a reason why it is

 

Please help

 

Stuart 

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StooC
Level 1: Joiner
In response to anton1201
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Registered:

on ‎07-02-2021 17:08

on ‎07-02-2021 17:08

I have contacted Virgin Media about the problem and they don't know why it is happening.

 

Does anyone know if you can check your external IP is blocked on O2 Web?

 

Its very strange as its only MyO2 I have problems with

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