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Georgia1999 · ‎26-05-2021

I currently got a new contract which said it would cancel my current o2 contract and it says I need to pay the remaining balance and I'm just wondering if this will come out on the day my bill should go out or if I need to ring up and pay it?

MI5 · ‎26-05-2021

@Georgia1999

If you upgraded it is paid off automatically but if you took a new contract elsewhere you'll need to pay it all off in full or just continue to pay for it monthly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-05-2021

@Georgia1999

If you upgraded it is paid off automatically but if you took a new contract elsewhere you'll need to pay it all off in full or just continue to pay for it monthly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Georgia1999 · ‎26-05-2021

Ah right I'll pay it off in full then be easier for me

MI5 · ‎26-05-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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