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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How do I unlock my sim?

My phone tells me my phone is locked. How do I unlock it?

Bill

I have payed my bill on the app, it has taken it out of my bank however the app is still saying I need to pay.

Resolved! Will i be charged for using my allotted Mobile data while in Europe

Will i be charged for using my allotted Mobile data while in Europe

I am wondering when I will get my full contract again

I need to know when will I get my renewal start up again

Resolved! New order

I’ve ordered an I pad weeks ago now been trying to get in touch to find out what’s going on but the customer service number cuts me off and I’ve emailed and got no reply can anyone help please

Resolved! is call waiting available on payg

Is call waiting available on PAYG

Replacement sim

I have changed my phone and my SIM card doesn't fit my iPhone

6 digit code

I was initially trying to get advice regarding only being able to make outgoing texts to other O2 phones but not incoming ones and failed at the first hurdle because when I tried to log into My O2 it sent a 6 digit code to my phone but said it was un...

Resolved! Airtime rewards

I have redeemed £30.00 airtime rewards but can’t find where it is located in MyO2

Resolved! Insurance

How do I go about cancelling my insurance online or do I need 2 ring O2 and do it that way?

O2

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