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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unrequested direct debit

O2 locked my mobile and keep asking for payment that is Direct Debit payment. I received so many texts O2 communications and other companies are a scam. After three days, I contacted the bank to asked the reasons for the 02 unpaid bill but they had h...

Resolved! Possible scam

Hi. I have just been on internet banking and have seen a payment made to some party called SB7, apparentlytodo with 02, can anyone enlighten me on who this is please. Thanks Peter. pm52@mail.com

Resolved! Repair

I sent my phone for repair a week ago and I have no feedback . Please could someone email with an update. Thanks

Report spam on voicemail

An automated sales call from an energy company goes straight to my voicemail almost every day. Never leaves number. I don’t get a missed call message. I want to report this but how do I find the number?

Resolved! deleted contacts by mistake

Hi i have deleted my contacts by mistake is there a way of recovering them

Resolved! SCAM Calls

How do I report SCAM calls to my O2 device?

Resolved! 02 App

says account isnt ready, had phone for 3 days claims it should be ready in 48 hours and if it isnt to contact here

Resolved! Password

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

Resolved! Monthly call limit set

HiI’ve asked that a monthly call limit of £10 be set on my account, this is for out of normal free local calls, ie. call centres etc. Where do I go online and change this, I don’t see any place for this in the account section. Please advise, thanks

Resolved! 50GB Data Bolt-on cant access

On My O2 it states I have 50GB of data remaining of my 55GB allowance. This is because I have a free 50GB bolt on because I work for the NHS. However for some reason I cant seem to access anymore data unless I am connected to WIFI. I need this sortin...

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