Can't make calls

[Lynne55]

When I am out of my home and try to make a call the phone comes up with a message saying I am not connected to a network. I have tried with mobile data on and off. Why can I not make a call outside of my home WiFi area?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?