Can’t change my tariff

[Will18]

I have been trying to change my tariff back to a £10 rolling plan as I switched to the 8 Gig pay monthly. However, I want to change back and whenever I put my card details in it says that they won’t take the money and switch my tariff? Do you know why this is? 

[TallTrees]

Hi @Will18 

Welcome to the o2 Community Forum

It looks as though you will need to contact o2 Customer Services regarding this 

here:

Guide: How to find help & contact O2 

They can also be contacted by leaving a message on Facebook  X  and Instagram

if that suits you here:

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW or Instagram (https://o2uk.co/O2CIG) 

OR HERE;

phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[Oxonian]

@Will18 

Are you currently on a pay monthly contract and you are trying to revert to a PAYG rolling plan ?

If so, I don't think that is a change that you can make yourself. 

There might be relevant information in :- 

Guide: Migration & porting into O2