on 02-12-2024 10:11
Hi, I was supposed to receive data that’s worth of 21gb, but i only received 8gb. Can you help to assist?
on 02-12-2024 10:34
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445
on 02-12-2024 17:24
on 02-12-2024 17:24
There's more about that offer here @dina13 :-
1OGB Extra Free! - O2 Community
https://community.o2.co.uk/t5/Discussions-Feedback/1OGB-Extra-Free/td-p/1747607
In particular, did you actually register ?
on 02-12-2024 17:57
10 + 18 is not 21
on 03-12-2024 18:21
on 03-12-2024 18:21
03-12-2024 18:36 - edited 03-12-2024 18:50
03-12-2024 18:36 - edited 03-12-2024 18:50
Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then revert to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 5th Feb 2025. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 5th Feb 2025.
Pay As You Go only. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.