App

[jorgecosta]

Anyone know what's up with the my o2 app, it's not working

[jonsie · Accepted solution]

A lot of people are having problems and it's throwing up an error message. Try deleting and reinstalling the app but if that doesn't work it may be a matter of patience until they fix it. Also try rebooting the phone and if it still persists after a few days then call customer service

In the meantime use the web based app.

[dgilbert2]

What message are you getting and are you overseas?

[Anonymous]

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@dgilbert2 wrote:

What message are you getting and are you overseas?

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Overseas doesn’t matter as people in the UK including myself have been getting issues

[dgilbert2]

Fair enough, I only get problems if abroad.

[Marjo]

Hi @jorgecosta, how are you doing with the app this week - are you still experiencing issues? If so, it would be very useful to hear more about the issue itself e.g. if you're getting a specific error code as mentioned above?