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on 05-02-2020 00:03
Accepted Solutions
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05-02-2020 00:47 - edited 05-02-2020 00:50
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05-02-2020 00:47 - edited 05-02-2020 00:50
Hi @Margy
Are you returning them due to a change of mind or because they are faulty? If so, follow the advice here
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Postal returns – look for your free returns label included in your packaging (or we can send you a new one). Then attach the label to your packaged device. For extra safety, we suggest upgrading the pre-paid postage to Special Delivery with insurance (around £7). This is optional, of course.
If you are returning for repair then you need to contact customer services Guide: How to find help & contact O2
Veritas Numquam Perit
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05-02-2020 00:47 - edited 05-02-2020 00:50
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05-02-2020 00:47 - edited 05-02-2020 00:50
Hi @Margy
Are you returning them due to a change of mind or because they are faulty? If so, follow the advice here
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Postal returns – look for your free returns label included in your packaging (or we can send you a new one). Then attach the label to your packaged device. For extra safety, we suggest upgrading the pre-paid postage to Special Delivery with insurance (around £7). This is optional, of course.
If you are returning for repair then you need to contact customer services Guide: How to find help & contact O2
Veritas Numquam Perit
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on 05-02-2020 08:09
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on 08-02-2020 23:40
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on 08-02-2020 23:40
Hi thanks for that I don't have a return label so could you post one out to me please it's much appreciated
The device that I'm sending back is a tablet with Bluetooth I did not authorise this order as I was away for a couple of months as I was in the verge of a nervous breakdown so I was put in restbite i only came home middle of january it was my niece that said yes and she is only 13 I'm so so sorry for taking so long to contact you and any inconvenience caused.
Kind Regards
Margaret Galbraith
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on 08-02-2020 23:49
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on 08-02-2020 23:49
This isn't O2.
You need to call customer service please Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-02-2020 00:45
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on 09-02-2020 00:45
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