Solved: MyO2 device Name (labels)

Kaps · ‎07-02-2020

Just wondering how can one change the name or labels for multiple devices in one account via the MyO2 app. The Previous version of the app allowed me to edit this. The Desktop version has the right labels but the MyO2 app on Android/Iphone does not show this - Just displays the Number or the type of account (Pay Monthly or Mobile Broadband).
Thank you in advance

MI5 · ‎07-02-2020

@Kaps

You have to rename them on your PC then delete and reinstall the app, which should then pull in the revised info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-02-2020

@Kaps

You have to rename them on your PC then delete and reinstall the app, which should then pull in the revised info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-02-2020

@Kaps

I'm not sure you can do it on multiple devices?

You may need to contact customer services for help with this Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎07-02-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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